Welcome to Education IAS (An Institute for UPSC CSE Preparation)! We are dedicated to providing exceptional resources and support for individuals preparing for the UPSC Civil Services Examination. Our Refund and Cancellation Policy is designed to ensure transparency and fairness. Please read the following terms carefully before making any purchases or subscribing to our services.

General Policy

EducationIAS.org aims to offer high-quality educational content and services tailored for the UPSC Civil Services Examination. Should you find yourself dissatisfied with your purchase, our Refund and Cancellation Policy outlines the conditions under which refunds and cancellations are permitted.

Eligibility for Refunds

Refunds are granted under specific conditions as detailed below:

(i) Subscription-Based Services: If you have subscribed to a monthly or yearly plan and wish to cancel, you may request a refund within the first 7 days of your subscription. After this initial period, refunds for ongoing subscriptions are not available.

(ii) One-Time Purchases: For one-time purchases of courses, study materials, or other educational products, you are eligible for a refund if you request it within 14 days of the purchase date. No refunds will be issued after this 14-day window.

(iii) Course Completion: No refunds will be granted if you have accessed or completed any part of a course or study material. This policy applies to both digital and physical materials.

(iv) Technical Issues: If you experience technical issues that prevent access to our services, and these issues cannot be resolved by our support team, you may be eligible for a refund. Please notify us of such issues within 7 days.

Non-Refundable Items

The following items are non-refundable:

(i) Digital Downloads: Once downloaded, digital materials such as e-books, PDFs, or video lectures are non-refundable.

(ii) Customized or Personalized Services: Services or products tailored specifically to your requirements are non-refundable.

(iii) Personalized Coaching or Mentorship: Specialized services including personalized coaching, mentorship, or one-on-one sessions are non-refundable once the service has begun.

Refund Process

To request a refund, please follow these steps:

(i) Submit a Request: Contact our support team at [Support Email Address] or through the contact form on our website. Provide your order number, details of your purchase, and the reason for your refund request.

(ii) Review: Our team will review your request to determine eligibility based on the conditions stated above.

(iii) Processing: If approved, we will process the refund within 7-10 business days. The refund will be issued to the original payment method used.

Cancellation Policy

To cancel a subscription or service, adhere to the following guidelines:

(i) Subscription Cancellations: You may cancel your subscription at any time. If you cancel within the first 7 days, you will receive a partial refund as described above. Cancellations made after this period will not be eligible for a refund.

(ii) Course Cancellations: To cancel enrollment in a course, submit your cancellation request within 14 days of purchase to be eligible for a refund. Accessing course materials or participating in any part of the course disqualifies you from a refund.

(iii) Service Cancellations: For cancellations of personalized services, contact us as soon as possible. Refund eligibility will be evaluated based on the nature of the service and how much of it has been rendered.

Government of India Rules and Regulations

In compliance with the Consumer Protection Act, 2019, and other relevant regulations in India:

(i) Right to Refund: Consumers are entitled to refunds if the services or goods do not meet the agreed-upon standards or if the service is not provided as promised.

(ii) Transparency: We are committed to providing clear information about our refund and cancellation policies in line with legal requirements.

Contact Information

For any queries or to initiate a refund or cancellation request, please contact us:

• Email: educationiasdelhi1@gmail.com

For inquiries, support, or any questions regarding our courses and services, please email us. We strive to respond to all queries promptly.

• Mobile Number: +91 8527997132

You can also contact us directly via phone for immediate assistance or to discuss your specific needs. Our team is here to help you with any information you may require.

Our team is available to assist you during the following hours:

• Monday to Friday: 10:00 AM – 6:00 PM
• Saturday: 10:00 AM – 2:00 PM
• Sunday: Closed
• Office Address: Currently available through online only

Please include all necessary details and follow the instructions to facilitate a smooth process.

Policy Amendments

www.educationias.org reserves the right to update or modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on the Website. It is your responsibility to review this policy periodically for any updates.

Dispute Resolution

Any disputes related to refunds or cancellations will be resolved in accordance with the dispute resolution procedures outlined in our Terms and Conditions. Legal proceedings, if necessary, will be conducted in the courts located in Delhi, India.

Acknowledgment

By making a purchase or subscribing to our services, you acknowledge that you have read, understood, and agreed to our Refund and Cancellation Policy.

Thank you for choosing www.educationias.org. We appreciate your understanding and cooperation. Should you have any questions or need further assistance, please do not hesitate to contact our support team.